Frequently Asked Questions

We've compiled some of the most often asked and answered questions from retailers, and listed them below. If you need clarification or if you have a question that is not answered here, please contact your Sales Executive or our Customer Service Department, Monday - Friday, 8:30am-5:00pm Central Daylight Time (CDT) at 1-800-759-4931

  • How do I submit an order?
  • What is the minimum for free shipping?
  • Where are you located?
  • Can I have a monthly catalog emailed to me?
  • Do you offer volume discounts and/or EDLP's?
  • What are my payment options?
  • Can I make a payment over the phone?
  • How can I get a copy of an invoice/credit? Monthly statement?
  • How do I check to see if a specific item is in stock?
  • How does Palko handle out of stock items?
  • I see that you carry the brand but not the specific item that I am looking for; can it be ordered for me?
  • How do you ship your orders?
  • What time do I have to have my order in for same day shipping?
  • Do you offer Next Day or expedited shipping?
  • Can I receive tracking information for my orders?
  • How does Palko handle consumer returns?
  • How does Palko ship items that may melt or freeze?
  • What do I need to do if my order arrives with a damaged item(s)?
  • Oh no! I ordered the wrong item/received the wrong item/didn't receive an item, what do I do?
  • What is the difference between a show order and a regular order?

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